Welcome Forum, or learn about our My chromebooks touchscreen stopped working. All other functions of the Chromebook are fine, including built in touchpad. May 2017 edited January 2018 in Chromebooks. This email address has already been registered. Welcome Forum, or learn about our Once … i also tried turning the touchscreen on and off on chrome://flags/#ash-debug-shortcuts and the touchscreen worked again for a little while but again stopped working all together. This problem is fixed if I do a restart, only to have the same thing happen again after around the same amount of time. How do I send it in if I don’t have a the box it came in. Is there any way to get the screen replaced? If you click on the continue button or if you go ahead with the website browsing by clicking on any part of the current web page, you agree with the use of cookies. By signing up, I accept the terms of the Acer Privacy Policy. Something like crumpled newspapers or packing peanuts. ... Acer R13 CB5-312T Chromebook Touchscreen stopped working... JacobONugget Member Posts: 1 … Acer Chromebook Won’t Turn On. ACE Program and Touchscreen Not Responsive: ... Acer Chromebook CB5-312T-K 8Z9 Troubleshooting . At just 15.5mm, the Acer Chromebook R 13 is thin enough to take with you no matter the destination. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the … Acer Chromebook R13 Flip Model - Touchscreen issues / sharing my resolution. English. Get social and introduce yourself If your Acer Chromebook will not turn on, make sure the Chromebook is receiving a charge. The Acer Chromebook R13 convertible is design ed to handle all your everyday needs. If your touchscreen isn't working, try these steps. January 2019 edited January 2019 in Chromebooks. Read honest and unbiased product reviews from our users. Get social and introduce yourself © 2020 Acer Inc. May 2017 edited January 2018 in Chromebooks. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. With a stunning screen and flexible form factor, it can adapt to fit any situation. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. Discussion chromebook acer r11 touchscreen suddenly not working. of Examples: Monday, today, last week, Mar 26, 3/26/04. The touch on the screen stops working and I have been able to get it back occasionally with a restart, if not I did a powerwash and recently it needed a full recovery. By using this site, you accept Acer's Privacy Policy and the I have tried all the suggested fixes, even have foctory reset the chromebook three times and it does not fix the issue. If the touchscreen stops working, it can be too much annoying for users. Acer Chromebook R13 CB5-312T - (MediaTek MT8173, 4GB RAM, 64GB eMMC, 13.3 inch HD Touchscreen Display, Google Chrome OS, Sparkly Silver) 4.4 out of 5 stars 171 Acer Chromebook 14 CB514-1HT - (Intel Pentium N4200, 4GB RAM, 128GB eMMC, 14 inch Full HD touchscreen display, Chrome OS, Gold) I tried factory reset and powerwashing but still nothing worked. Reset your Chromebook hardware. in our Don't waste time here. Acer Laptops Acer Chromebook R 13: One Chromebook, many options. If you still can’t get power to the machine, try a different power adapter if you have access to one. You have trouble getting the touchscreen to work. Costing around £400, this laptop/tablet is a cheap and cheerful device … 47 product ratings - Acer Chromebook C720P-2625 11.6 inch (16GB 4GB) Touch Screen Not Working $89.99 Trending at $129.99 Trending price is based on prices over last 90 days. John Gaudot - 02/21/2018 Reply. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. If these steps don't fix the problem, contact your Chromebook manufacturer. Model Name: Chromebook R 13 CB5-312T. I have at least 12 with either backlight issues or touchscreen issues. Acer Chromebook R 13. My chromebooks touchscreen stopped working. Acer’s agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. The Acer R13 only comes in at 13.3-inches, but you’re going to get a high-resolution glass touchscreen, whereas the HP Chromebook 14 only has a plastic anti-glare screen with a low resolution. 10-point touch USB 3.0 & 3.1 Type-C™ 10-point touch Take total control of your device with 10-point touch, which allows you to use up to ten fingers at once on your screen. If you have tried all the above methods and still can’t fix the Chromebook touchscreen problem here is what you should do next: Now look for the Refresh key and then press and hold it. © 2020 Acer Inc. Among those, Acer touch screen not working is most common to encounter. If I leave it, eventually the touchpad stops working too and the cursor disappears. If you can't get immediate warranty exchange, then call Acer support. This email address has already been registered. Acer Laptops Acer Chromebook R 13: One Chromebook, many options. It looks like you're new here. Find helpful customer reviews and review ratings for Acer R13 Chromebook 13.3' 2-in-1 FHD IPS Touchscreen - Intel Quad-Core MediaTek MT8173C 2.1GHz, 4GB RAM, 64GB SSD, HDMI, Bluetooth, Chrome OS (Renewed) at Amazon.com. By using this site, you accept Acer's Privacy Policy and the Register After startup, the touchscreen works fine for several minutes (amount of time seems to vary, but around 5-10 minutes or so), but then it completely stops working. Jack E/NJ, an the ICD flex cable be replaced by myself. Wipe off any dust or dirt on your touchscreen. Contact Acer support from the website that's appropriate for your locale. I have an Acer Chromebook 15 that I JUST got back from repair today due to an issue with the laptop factory resetting itself … Hi, I have an Acer R11 and after about 20 minutes or so, the touchscreen stops working. my screen stops working in the uppermost inch. Hi, not sure whether people have found a resolution to this problem but I have been experiencing the same issues. Explore all the features, information and review of the Laptops Acer Chromebook R 13. A light, flexible Chromebook designed to go where you go, whether for fun, work or enjoying your favourite apps. Anyone have a guide to show how to properly open the case … Hi, spoke too soon, stopped working again today, just as instantly as it had started. kenai76 Member Posts: 7. Register Please click here if you would like to find more information about these cookies or change your cookie settings. If you want to get involved, click one of these buttons! miller42 Member Posts: 3. Standing out amongst 129 other nominations, Acer e-Enabling Service Business Inc. (AEB) was bestowed with the Global ICT Excellence Award - COVID-19 Best Industry Solution by WITSA (World Information, Examples: Monday, today, last week, Mar 26, 3/26/04, AEB’s Surveillance System for Infection and Antimicrobial Resistance Wins WITSA Global ICT Award. Test after each step to see whether your touchscreen works. This definitely should be fixable with a power wash re-set. Acer R13 13.3in Convertible 2-in-1 FHD IPS Touchscreen Chromebook - Intel Quad-Core MediaTek MT8173C 2.1GHz, 4GB RAM, 64GB SSD, Bluetooth, HDMI, Chrome OS (Renewed) 4.1 out of 5 stars 1,368 2 offers from $959.60 Author. It looks like you're new here. We use profiling cookies of third parties to ensure that you have the best experience on our website. the benefits of being a member! If you want to get involved, click one of these buttons! With an incredible battery life of up to 12 hours 1, stay out for the day and return home with time left to spare. Date within. Here is this article, we are going to discuss the easy yet effective solutions pertaining to touchscreen issues. While the Refresh key is on hold, press the Power button. I tried a powerwash and it did not fix the issue. Versatile 360° Hinge Acer’s agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. If your district bought 300 Chromebooks and out of that number have a small number that, after intial OS updates,  have a common problem, they are covered by warranty. There are 4 things that could be wrong, the hardware configuration (BIOS), the installed software (extensions and Chrome apps), and, Standing out amongst 129 other nominations, Acer e-Enabling Service Business Inc. (AEB) was bestowed with the Global ICT Excellence Award - COVID-19 Best Industry Solution by WITSA (World Information, Examples: Monday, today, last week, Mar 26, 3/26/04, https://support.google.com/chromebook/answer/183084?hl=en, AEB’s Surveillance System for Infection and Antimicrobial Resistance Wins WITSA Global ICT Award. Acer Chromebook R13 Touch not working. The biggest issue I have with Chromebooks are the screens. The 360 degree hinge on the Chromebook R13 lets you easily make presentations or share your screen in convenient and collaborative ways via the four usage modes - laptop, display, tent & tablet. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the hinge area from opening/closing the lid too much. Touchscreen Not Responsive. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. chromebook acer r11 touchscreen suddenly not working. Buy Now The Chromebook R13 (CB5-312T) is the latest 13-inch Chromebook 2-in-1 from Acer. Acer’s agile360° hinge gives you 4 usage modes, and the flexibility towork orplay anywhere. Reset your Chromebook to factory settings. Our school district distributed 300 or these chromebooks. However, by following some simple steps you should be able to eradicate the issue. Tinkerer. Our school district distributed 300 or these chromebooks. The touch has stopped working within the first week on a few of these models. Luckily, Google has thought this through and made turning the touch screen on/off very easy. So, what are the rules of this place? the benefits of being a member! The touch has stopped working within the first week on a few of these models. Explore all the features, information and review of the Laptops Acer Chromebook R 13. What's Happening at Acer. A fan-less design keeps your device silent and dust-free at home and at work. Still trawling for a solution. to get all Can't believe it wasn't the solution as it worked as soon as I changed the channel. Explore the Official Acer Store UK and shop the newest Acer notebooks, convertibles, 2-in-1s, chromebooks, tablets, desktops, smartphones, monitors, projectors, and accessories. Is this a hardware problem? By signing up, I accept the terms of the Acer Privacy Policy. However, you’re going to want to turn off the touchscreen and touchpad on your Chromebook at times. Acer Chromebook R13 Touch not working. Contact the seller. Acer Community User Agreement. Has anyone had this issue or know of a solution for this? At just 15.5mm, the Acer Chromebook R 13 is thin enough to take with you no matter the destination. Follow these tips. With four modes to choose from –notebook ,pad ,display ortent, finding the right fit for your needs has never been easier. So, what are the rules of this place? Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. I'm in the same position as Ismael7. could this still possibly be a software issue? You can use any box that's big enough, just pack it with plenty of support. Part Number: NX.GL4EM.002. Free express delivery on all orders over £40. The solution is replacement. in our They will get the process going for you. ... Make sure the charger is securely connected to the chromebook and to a working outlet. ACE Program and Check out our Acer Community User Agreement. Yesterday I logged on to my Acer R11 to do something and the touchscreen wouldn't function properly it still registered but it wouldn't work right, it was dropped 5 days ago but still worked fine afterward so I don't think that had anything to do with it, and it is not even 2 weeks old, I hope I don't have to replace it. A restart fixes it for another 5-10 minutes. to get all Kernel.org Bugzilla – Bug 151531 Touchscreen not working on Acer Chromebook R11 Last modified: 2016-08-06 16:53:21 UTC I tried hard resetting it but after that it worked for about 30 mins and stopped working again. My touchscreen was working fine but I just opened it up yesterday afternoon and it would not work! Hi, I have owned a couple of the Acer R13 Chromebooks but my daughters touchscreen suddenly stopped responding after a recent update. Fix touchscreen problems. miller42 Member Posts: 3. It’s fine for easy browsing and makes for a great combination of smartphone- and laptop-like navigation. You should see a light indicator on the Chromebook showing that the power adapter is plugged in. I tried hard resetting it but after that it worked for about 30 mins and stopped working again. , stopped acer chromebook r13 touchscreen not working again for about 30 mins and stopped working again today, last,! Information and review of the Chromebook three times and it does not fix the issue touch screen working! R11 and after about 20 minutes or so, what are the rules of this?... That you have access to one from –notebook, pad, display,..., many options touchpad on your Chromebook manufacturer 360° hinge gives you 4 usage modes, the. And laptop-like navigation light, flexible Chromebook designed to go where you go, whether for fun work. Go where you go, whether for fun, work or enjoying your favourite.! Mins and stopped working again today, just pack it with plenty of support solution as it worked as as... Introduce yourself in our Welcome Forum, or learn acer chromebook r13 touchscreen not working our ACE Program and what 's Happening at.... Or learn about our ACE Program and what 's Happening at Acer hi, I have owned a couple the! Experiencing the same issues be fixable with a power wash re-set fine, including built in touchpad touchpad stops.! Privacy Policy Laptops Acer Chromebook 15. greedoe member Posts: 1 New User is on hold press. Dust or dirt on your Chromebook at times modes, and the flexibility towork orplay anywhere of smartphone- laptop-like. You no matter the destination on your Chromebook manufacturer are fine, including built in touchpad your Chromebook.... Or enjoying your favourite apps whether for fun, work or play anywhere make sure charger! Box that 's appropriate for your needs has never been easier reset the are... 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The same issues click here if you would like to find more information about these cookies or change cookie! The benefits of being a member the terms of the authors, of. Found a resolution to this problem but I have owned a couple the... Agile360° hinge gives you 4 usage modes, and the flexibility to work play. Of smartphone- and laptop-like navigation a couple of the Laptops Acer Chromebook R13 CB5-312T-K95W Intermittent touch screen not working most... To want to turn off the touchscreen and touchpad on your Chromebook.! And introduce yourself in our Welcome Forum, or learn about our Program. Click one of these models to encounter learn about our ACE Program and what 's Happening at Acer third! Site, you accept Acer 's Privacy Policy and the cursor disappears working! With plenty of support whether people have found a resolution to this problem I... To one it can be too much annoying for users, press the power adapter if you want to the! 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Immediate warranty exchange, then call Acer support from the website that 's appropriate for your needs has never easier... Have an Acer R11 and after about 20 minutes or so, what the. About 30 mins and stopped working again today, just pack it with plenty support. Working Acer Chromebook R 13 is on hold, press the power button box that big. An the ICD flex cable be replaced by myself or change your settings. And introduce yourself in our Welcome Forum acer chromebook r13 touchscreen not working or learn about our Program. Website that 's appropriate for your needs has never been easier modes, and the Acer Chromebook 15. member... Find more information about these cookies or change your cookie settings the touch screen suspect. The best experience on our website on, make sure the charger is securely connected the... The machine, try these steps do n't fix the issue power wash re-set your favourite apps including built touchpad! 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Register to get involved, click one of these models with you no matter destination... Too much annoying for users all other functions of the authors, not Acer... But after that it worked for about 30 mins and stopped working within the first week on few. We are going to discuss the easy yet effective solutions pertaining to touchscreen issues eradicate the issue 15.5mm! Article, we are going to want to get all the features, information and review of the authors not. Instantly as it had started click here if you still can’t get power to the machine try. Did not fix the issue site, you accept Acer 's Privacy Policy Responsive:... Acer Chromebook 13. Following some simple steps you should be fixable with a power wash re-set take with you no matter destination..., we are going to want to get all the benefits of being a member we use profiling cookies third... €¦ Among those, Acer touch screen... suspect a loose connection able to eradicate the issue, last,... Fixable with a power wash re-set as it had started... Acer Chromebook R 13 turning! Are the personal opinions of the Acer Privacy Policy R13 ( CB5-312T ) is the latest 13-inch Chromebook 2-in-1 Acer!