Then I ran across the Class Action Lawsuit against Arris for hiding the fact that the Intel Puma 6 chipset used in the SB6190 had known latency flaws. The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem – the newest technology being offered by cable providers. Netflix, etc.). New Investigation into Cable Modem Chipset Defect Certain Cable Modems, Including Arris SB6190, May Be Plagued by Latency Issues. My kids internet gaming suffered as did our video streaming service (i.e. 6) Ultimate Bad Modem Puma 6 Test Tool. This modem appears to be based on the Broadcom BCM3384 and looking at an older release of the CM600 firmware source reveals that the device runs the open source eCos embedded operating system. Then I ran across the Class Action Lawsuit against Arris for hiding the fact that the Intel Puma 6 chipset used in the SB6190 had known latency flaws. Originally, I was planning on getting a Arris SB6183, but the widespread criticism of the Intel/Puma 6 chipset had killed that idea. – Learn about ARRIS - SURFboard 16 x 4 DOCSIS 3.0 Cable Modem - White with 3 Answers – Best Buy Below is a list of devices that are affected other than the Arris 6190. This tool was made specifically for testing for that bad Puma 6 chip. The SB6190 is best for internet speed plans up to 400 Mbps. Your results should be mostly green. An unpatched bug in the firmware of Intel Puma 6 chipsets — used within several models of gigabit cable modems — is ... but the company has not released a fix. This is not true the modems get upgraded to the latest Comcast approved firmware by Comcast.. This modem uses Intel Puma 6 chipset which many buyers noted has a history of failing. They told me that a firmware update has been given to cable providers to test and then roll out to customers. List Bad Modems To Avoid in 2020. I have just had to remove my arris sb6190 and put my previous sb 6180 back in service because of all the latency issues with the SB 6190. The ARRIS SURFboard SB6190 is a DOCSIS 3.0 cable modem with 32 downstream x 8 upstream bonded channels, making it a perfect addition to your home network. And no fix Will fix the UDP/TCP Issus, Don’t be getting to excited Because The *So called Promised Intel puma 6 Fix Is only going to Hide Latency Spikes. The Puma 6 chipset is also used in some ISP-branded cable modems, including some Xfinity boxes supplied by Comcast in the US and the latest Virgin Media hubs in the UK such as the Super Hub 3. Google says both yes and no. There is also a class action lawsuit. Lead plaintiffs accused the technology maker of selling the defective modem – the ARRIS SURFboard SB6190. Outside of the CM1000/SB8200, the only 32 channel capable devices are Puma based (6 and now 7). … If I was in the market for a new modem, I would go with the SB8200 most likely.. Granted the Puma 6 chipset isn’t just embedded in the Arris SB6190, but a wide variety of modems from an assortment of different vendors. They told me that they cannot update the firmware on retail equipment as it could potentially cause damage to the modem. My questions are; 1. And the CM1000/SB8200 are the first solutions outside of Intel period so far. It also affects the puma 4, 5, and now the puma7 chipsets as well. Model is Arris SB6190 and also Netgear X6S AC3600. I spoke today, April, 26, 2017, with Arris. Consumers - SB6190… Intel and Arris are working on a new version of firmware to correct those issues. Getting shot behind walls in Destiny or survival games wasn't all that entertaining. Our forums are filled with complaints from users on various ISPs all with one thing in common: they’re using a modem with the Intel Puma 6 chipset as its CPU. As covered in detail by El Reg in December, the Arris SB6190 was among home gateways using a buggy Intel Puma 6 chipset that was prone to high latency under certain circumstances. My troubleshooting took me down the path of new cables and other "fixes" with no perceived change. It is not an issue of "if" the unit will fail, but "when" the unit will fail. I called Arris and told them my issues and they stated it was my ISP causing issues and that they need to fix it. Went though Comcast level 1, 2 and then 3. WEBSITE http://ZARRAKAN.COM DISCORD https://discordapp.com/invite/CgJpQgG HELP SUPPORT US http://zarrakan.000webhostapp.com/support.htm The Arris SB6190 will work with the microcell however there is an ongoing issue with the modem due to the Intel Puma 6 chipset causing packet loss and latency and high jitter to your connections. Arris XB6 is a definite improvement with Puma 7 over Puma 6 chipset. If you are really on a budget, it does not get any better than this super cheap modem. Computers are connected via ethernet. There are latency flaws that slow down DNS lookups and have been shown to cause issues. So far the best I can tell is that there is no true fix for the latency issue, even with new firmware. I have no idea why Arris would continue to ship a defective unit with all of the negative reviews on the web. Netflix, etc.). ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth accessories . tldr - SB6190 uses Intel chipset called Puma 6 (SB6183 uses Broadcom). ARRIS is receiving firmware releases for the Puma 6 chipset from Intel. Cable modems are the heart of your home network. RELATED: Arris and Intel partner on firmware fix for Puma 6-equipped cable modem A suit (PDF) filed in a Northern California federal court by user Carlos Reyna, and obtained by DSL Reports, accused the leading cable-industry vendor of knowing about the defect, but shipping the SB6190, anyway. As The Hitron Hub Intel puma 6 has been fixed abit But It Still is vulnerable To DoS/DDoS Attacks I’m not saying That There may never be a fix but.. My troubleshooting took me down the path of new cables and other "fixes" with no perceived change. Unfortunately for all the pros of Virgin and its wonderful staff it is let down by the Home Hub 3, more specifically the Puma 6 chipset by Intel/Arris who have now made a Puma 7 chipset with similar issues. Reading all sorts of different things on what your … Bad Modem Fix It seemed unlikely that Arris would fix the firmware issues in the SB6190 before the end of my 30-day return window, so I returned the SB6190 and purchased a Netgear CM600. An electrical engineer and Cox broadband subscriber in our forums recently purchased the Arris SB6190, thinking it would be a notable upgrade from the Arris SB6183 and prepare him for the likely future launch of Cox gigabit broadband service in Arizona. ARRIS SURFboard SB6190 32x8 DOCSIS 3.0 Cable Modem Retail Packaging Black Brand: ARRIS. ← → Power yours with the SB6190. No matter where I moved in town I had my speeds but it came with that latency. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. While the primary focus was on bad modems featuring the Puma 6 chipsets, we also included the ones with Intel Puma 7 CPUs. Bloomberg the Company & Its Products The Company & its Products Bloomberg Terminal Demo Request Bloomberg Anywhere Remote Login Bloomberg Anywhere Login Bloomberg Customer Support Customer Support wrote: I have a similar story here. 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