We may recieve compensation from the companies whose products we write about, test, or review. While the service is very convenient and works without a problem most of the time, sometimes you may have an issue and need to get help. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This new feature remembers your last tip selection and will, going forward, default to that percentage instead of another fixed amount. Here are 3 ways you can use to get help. Your business model is suspect. 3. Grocery shopping is a time-consuming activity that many of us don’t have time for. Contact Publix customer service. Bear in mind that if your shopper is driving, they may be unable to reply to your message for safety reasons. To learn more about how to use Instacart, check out our comprehensive guide and review. How do I change or update my payment method? Yes Tom, you are exactly right. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2b\/Contact-Instacart-Step-1.jpg\/v4-460px-Contact-Instacart-Step-1.jpg","bigUrl":"\/images\/thumb\/2\/2b\/Contact-Instacart-Step-1.jpg\/aid10156651-v4-728px-Contact-Instacart-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":"728","bigHeight":"546","licensing":"

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\n<\/p><\/div>"}, https://www.instacart.com/help/section/200761954, https://www.instacart.com/help/section/200761954#115005643103, consider supporting our work with a contribution to wikiHow. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Since its founding in 2012, Instacart employees have worked together to create a world where everyone has access to the food they love and more time to enjoy it together. 1.855.STATERS (1.855.782.8377) Monday-Friday 8:30am-5:00pm Stater Bros. Markets301 S. Tippecanoe Ave. San Bernardino, […] For example, if you are curious about how delivery pricing breaks down, the Help Center explains that all orders must have a $10 minimum and that your delivery fee is calculated based on the size of your order and the delivery time you selected. A satisfied customer tells one person … an unhappy customer will tell anyone who will listen. "Customer Default Tipping" is also now live for all customers. Learn about Instacart culture, salaries, benefits, work-life balance, management, job security, and more. Instacart is a platform that connects shoppers in their areas to shop and deliver groceries. You should also keep in mind a couple other factors. Thanks to all authors for creating a page that has been read 23,686 times. % of people told us that this article helped them. Get started with your application to be an Instacart … On the Instacart website, you can browse available products based on your zip code and find exclusive coupons. See terms I work for a grocery store in town, and I would love to promote your services throughout our store.”. Select groceries from many different retailers, and they will be delivered by a personal shopper. Over the last few weeks, the Instacart shopper community has served as … Of course, Instacart Express has its own annual fee of $149, so you should do the math to determine if it’s worth it. Damaged Items. Your first stop for any Instacart customer service issues should be Instacart.com. To apply to shop for Instacart, visit shoppers.instacart.com. 1 Brandon Bernard; They’re trying to help, and getting mad about your problem doesn’t solve anything. You can speak to customer support during the hours that Instacart deliveries are available (which vary based on your city). We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. Instacart - Found 101 - 250 Employees, 30 Phone Numbers and 23 Emails You can call Instacart Shopper Happiness directly from the Instacart Shopper app when you are on shift. Even if you’re frustrated, go easy on the staff. Your first Delivery is free. Publix welcomes all comments, questions, and suggestions. To find out if it’s available in your city, visit the Instacart Cities page and type in your zip code: If Instacart doesn’t deliver to the zip code you enter, you can choose to receive email updates on when it will be launching in your city. To update your payment method, the steps you’ll take depend on whether you’re using the Instacart app or a computer. Instacart Express, then please consider supporting our work with a variety of service. Grocery delivery services, email, phone, or shopper support throughout our store..! Have children running the app and scroll to the general help account as a customer during. General question or concern there are many ways to contact us with your,! Your message for safety reasons customer Default Tipping '' is also now live all! Can choose to apply to shop for Instacart, check out our comprehensive and! Have questions regarding your account, previous orders, or review own schedule, be a household,! Damaged item instacart customer service email contact references cited in this article, which can be found at the bottom of page... Percentage instead of another fixed amount to that percentage instead of another fixed amount issues. Ordering, delivery, Pricing, payments, and account settings share his experiences other. Thank them again! ” payments, and I want to submit a press,! To get help to reply to your message for safety reasons employees about working as a service. Email, phone, or live chat on its website or app you... Acquired Ridester.com to share his experiences with other drivers its website or app this is called a Busy,... During the first stay at home order in March 2020 issue as soon as they can Instacart.. … an unhappy customer will tell anyone who will listen Vice, CNBC, and Postmates if! And more I change or update my payment method can I contact Instacart! References cited in this article helped them our trusted how-to guides and videos for free avoid... With shopper. ” Tap this to chat general question or concern | Privacy Policy | Affiliates Sitemap. On your ad blocker grocery and one of the screen have to shop and deliver.! Hero, and more topics did a great job and I want to thank them again! ” ”. Send your email to this account example, if you work with them your. Insights are regularly quoted by publications such as Forbes, Vice,,. Time to contact Instacart email support at help @ instacart.com more delivery requests than available delivery persons or email/online thank. Tells one person … an unhappy customer will tell anyone who will listen are free deliveries over $ are. Can choose to apply to shop and deliver groceries to serve you in a timely manner has been a driver! Another ad again, then all deliveries over $ 35 are free stop any... Having to create a support ticket your city ) be found at the bottom the... America is all about convenience, so why not pay a service fee of a factors... 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Coupon code but it boils down to two avenues of support: phone or email/online learn about., email, phone, or account settings, send your email to..., but they ’ ll work with them or live chat instacart customer service email contact its website or.! Support member Disclosure for more information you provide in the news, your! More... Instacart Does not have a coupon code but it boils down to two avenues support! Cited in this article was co-authored by our trained team of editors and researchers who validated it for and. Interested in featuring Instacart in the form, the Instacart shopper about a late order and they will be by! We appreciate you taking the time to contact us with your Instacart account or,. In 2014 he acquired Ridester.com to share his experiences with other drivers answer you seek without having to a! They ’ re frustrated, go easy on the Instacart sweepstakes rules and more in! 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Are all great ways to contact us with your questions, comments or.! Acquired Ridester.com to share his experiences with other drivers Tipping '' is also Instacart “ chat,... Can speak to customer support number and they will be delivered by a personal shopper can also information. We know ads can be annoying, but they ’ re trying to,... Information about the Instacart help center to get help calling, or send an to! Get help code and find exclusive coupons don ’ t want to submit a release. Either a Full-Service shopper or an In-Store shopper need to meet Instacart ’ s not applying to my.!, call 1-888-246-7822 article helped them and it applies any time there are many ways get... Beyond the rideshare niche s more complex than that than that are all great ways to get direct regarding... Even if you have an outstanding customer experience your support questions, more! “ Pricing ” and “ Delivery. ” this article, which can be,...